The STEALTH “Lifetime Warranty”
(Updated Feb 26, 2018)
We at Sunspot provide an
unprecedented Lifetime warranty against product defects or failure. This
includes ALL scoops manufactured by Owl Engineering over the last 30 years!
Frankly, there is a wide range of customers using the STEALTH: Weekend warriors
in the Northern states that hunt 3 or 4 times a month during the summer and at
the other end of the spectrum there are many hunters in the warmer states like
in Florida who are retired and hunt 6 days a week ALL YEAR LONG. It is tricky to
produce a product designed for these two extremes but that is our job. If there
is a problem, we at Sunspot don’t blame our customers for any breakage because
this is what we design the scoop to do, dig, dig and dig some more.
An exception to our warranty is wearing away of the metal. The image below shows
a scoop used 6 days a week for 5 years. Simply put, we cover failure due to
design and manufacturing flaws. If you wear out a scoop and it fails it is not
covered. You would have recovered who knows, $5000 - $20,000 worth of jewelry so
expecting Sunspot to replace the scoop is not realistic.
Another issue is that your handle MUST be fully engaged in the tube! If not,
this will happen to your scoop:
The above damage is not covered by our warranty.
If you have any problem:
1) Contact us first via phone or email
2) We will most likely ask you to send the scoop to us. You pay for shipping to
us and we pay for the return shipping.
3) The solution is at our discretion, repair or replace.
4) If you are a 6 day a week warrior and damage your scoop or handle beyond
repair, we will replace it free at our discretion but this offer is for one
We appreciate our customers and do our best to make them happy.
Exceptions: International customers (outside of the
continental USA) may require a cost due to the high cost of shipping.
Best of luck